The hotel offers a great location. just steps from the cable car line, making it super easy to explore the city. The views from my King Room with Grand View were truly stunning. The room itself was spacious and clean, with modern amenities like a fridge and coffee maker. I loved being able to relax in comfort after a long day of sightseeing. Housekeeping services kept everything tidy and fresh. However, the air conditioning unit was quite loud and disrupted my sleep at times. Elevators sometimes took longer to arrive, which was annoying during busy hours. I also faced some Wi-Fi connection issues that made it tricky to plan my day. Despite these hiccups, the friendly staff added a nice touch to the experience. They helped me with my luggage and provided useful tips for nearby restaurants.

The location was convenient for touring. The rooms had good views. The staff at breakfast provided friendly service, which stood out amidst the less pleasant experiences with others.

Check-in was delayed, and the front desk staff displayed a lack of courtesy. The check-out process was also dismissive and unhelpful.

Great location for family trips, close to public transport and restaurants. The hotel features fast elevators and clean, comfortable rooms. The children enjoyed the spacious room and the views from the 21st floor were fabulous.

Air conditioning was a bit loud.

The location was convenient for exploring the area, with many dining options nearby. My room had a stunning view that enhanced my stay. However, I encountered some inconsistencies with staff service, which could be improved, especially during busy check-in times.

The location was fantastic, more convenient than a remote control for the TV—just steps away from the cable car that can whisk you to Fisherman's Wharf. Plus, the view from my room was like a postcard come to life, showcasing the beautiful San Francisco skyline.

No complimentary water bottles

The location was fantastic, with so many dining options within a short walk, which made our stay even more enjoyable. The room was clean and the beds were comfortable, providing a great place to unwind after a day of exploring the city. We appreciated the friendly staff who helped us with our luggage and arranged transportation seamlessly. The view from our room was quite amazing, especially at night!

We had a fantastic view from our room, and the location was super convenient for public transport. It felt safe and homey, definitely would stay again!

Felt like at home, no complaints at all.

this stay was fantastic compared to my last visit in san francisco. the location is perfect, right by the cable car and muni lines, making it easy to explore the city. the room was super clean and comfortable, exceeding my expectations!

elevators were often out of order

The city view was great, but our room was not cleaned during our stay.

The room was spacious with plush bedding and had stunning views of the city. Staff were friendly and attentive, assisting with my luggage and providing helpful recommendations for nearby restaurants, which made my stay truly enjoyable.

A hot tub in the pool area would be nice.

The hotel has a great location and comfortable rooms, but the overpriced parking and inconsistent service were frustrating. The restaurant staff could be more polite, and the check-in process was a hassle. Overall, it has potential, but customer service needs improvement.

The view from the 20th floor was absolutely breathtaking! 🌅 The room was spacious and clean, perfect for my family of four. The only downside was the pricey breakfast options nearby.

Breathtaking views from higher floors

I had an amazing stay in a King Room with Grand View. The views of the city from my room and the rooftop pool were stunning. The location was perfect, just half a block from the cable car line. Parking was easy and convenient. Clean, comfortable, and modern.

Modern fitness center, outdoor heated pool, breathtaking views from higher floors

Elevators often out of service! ! Slow check-in process could use improvement! Need clearer communication regarding room service options!